1. Order Placement: By placing an order with Heartfelt Things, you acknowledge and agree to the terms and conditions outlined herein.
   
   

2. Refund Policy:
   a. All sales are final. Due to the nature of our handcrafted products, we do not offer refunds or exchanges for change of mind.
   
   b. Refunds will only be issued in the event of:
   i. Damage: If your handcrafted product arrives damaged, please contact us within 14 days of receipt with photographic evidence, and we will arrange for a replacement or refund.
   ii. Non-Delivery: If your order does not arrive within the specified delivery timeframe, please notify us within 14 days of the expected delivery date, and we will investigate the matter promptly.
   
   

3. Product Variations:
   a. Please note that each of our handcrafted products is unique and may vary slightly in color, texture, and design from the images displayed on our website or in promotional materials.
   
   b. Variations in natural materials and artisanal techniques are inherent to the beauty and charm of handcrafted items and should be considered part of their appeal.
   
   

4. Order Modifications and Cancellations:
   a. We are unable to accommodate modifications or cancellations to orders once they have been placed. Please review your order carefully before finalizing your purchase.
   
   b. In exceptional circumstances, please contact us as soon as possible, and we will do our best to assist you.
   
   

5. Shipping and Delivery:
   a. We strive to ensure that your order is processed and dispatched in a timely manner.
   
   b. Shipping times may vary depending on your location and the availability of our handcrafted products. Estimated delivery dates provided are for guidance purposes only and are not guaranteed.
   
   c. We are not liable for delays or issues arising from factors beyond our control, such as customs delays, natural disasters, or postal strikes.
   
   

6. Intellectual Property:
   a. All content and materials on our website, including images, designs, and text, are the intellectual property of Heartfelt Things and are protected by copyright laws.
   
   b. Reproduction, distribution, or unauthorized use of any content from our website is strictly prohibited.
   
   

7. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, Northern Ireland and Scotland. Any disputes arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, Northern Ireland and Scotland.

By completing your purchase with Heartfelt Things, you agree to abide by these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.

Heartfelt Things info@heartfeltthings.co.uk